We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at Support@tesown.com.

For a return address, don't hesitate to get in touch with the manager via email:

Support@tesown.com

Damages and issues:

If your item arrived damaged, please send us a very clear picture of the damaged through Email to Support@tesown.com and give us 6 business days for us to file a claim with the carrier. Once it's approved, we would send you a brand new replacement. If your item arrived is defective and you want to request a refund or a replacement, simply send an Email to Support@tesown.com  within 7 days of delivery. We will issue your request as soon as receiving your email.

Return conditions:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping charges do not include customs duties or taxes at your country. Shipping internationally does mean that you may be required to pay customs duties and taxes. All international customers are responsible for the customs duties within their own country. For further information, you may contact our sales.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.